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AVAYA HOME AGENT

Home Agent lets contact centre agents work from home, remote offices, or any place with an Internet connection. It supports both flexible work arrangements and virtual contact centres, giving businesses maximum freedom in the way they recruit and deploy their agents.

The solution consists of an Avaya one-X Agent® or IP Agent softphone at the employee’s desktop,  driven by Call Centre software running on the Avaya Aura™ Communication Manager system. When connected this way, home agents appear transparently to reporting software, wallboards, workforce management software, and other performance solutions.