TEL:  0845 058 0330

AVAYA SELF SERVICE

Proactive Outreach allows companies to contact its customers with timely, personalized, actionable information—delivering improved service while reducing the volume of incoming calls. It uses the organization’s own business systems to trigger automated outbound phone calls, emails, and other messages.

Through self-service, customers can act on the information provided and gain immediate resolution, or request to speak to an agent to resolve more complex matters.