Managed services – taking away the stress and making your comms work harder for you
Our range of proactive maintenance services is essential for business critical solutions; they provide measurable support and maintenance beyond standard break-fix services.
We’ve designed our services to be both flexible and cost-effective, so there is no need to compromise on the service levels that safeguard your business.
Most solutions comprise hardware and software components from more than one vendor. Support UK makes multi-vendor support simple by consolidating everything into a single, easy-to-manage point of contact, backed up by front-line support from our vendor-accredited technicians.
And by combining proactive and reactive support plans, we can ensure that you get the right blend of telecoms support and response services:
- 24/7 response to customised SLAs
- Remote and on-site rapid response to critical incidents
- Network monitoring, reporting and consultation
- Hardware and software incident diagnosis and support
- Scheduled preventative maintenance
Hardware break-fix to keep your communications running
Keep maintenance simple by choosing from a range of standard service options with guaranteed SLAs. Our single-point-of-contact service consolidates multi-vendor support across both hardware and software. Our reliable, responsive service provides remote and on-site fault diagnosis and support, along with replacement parts or product swap out.
Remote network monitoring to look after your telecoms systems, day and night
At Support UK we provide 24/7 monitoring and management information services for your telecommunications systems. System performance and optimisation is continuously monitored via our dashboard, where network issues can be detected, isolated and addressed before they impact your business.
- Free up valuable comms and IT staff time through increased productivity
- Improve user productivity through optimal availability
- Create performance reports to enable project prioritisation
Our highly-trained and experienced London-based helpdesk team provides the fastest possible resolution to your query. And if we cannot answer your questions immediately over the phone, we will manage it through to completion in the shortest time possible.
- First line enquiries
- Voice network services
- Mobile fleet management
To speak to our helpdesk team, click here or call 0345 241 1521.
The Support UK online helpdesk tool is a fast and efficient way to request assistance directly from our Client Service Helpdesk. Simply submit a ticket to log your query, any time on Mondays to Fridays from 8.30am to 5.30pm.