In such a competitive sector, the ability to work more efficiently, and having systems that are 100% secure are often key differentiators between rival organisations, so having a professional telecoms partner that really understands the specific challenges you face can help to give you a significant competitive edge.
Having the right technology, and knowing how to use it, will drive the business forward, and can be the difference between surviving and thriving.
We can help you to audit, plan, design, supply, install, maintain and support the most innovative and appropriate solutions, and train your team to maximise the benefit from your telecoms systems.
As well as supplying, installing and maintaining systems, our telecoms services also include
- Post-experience surveys
- Tracking numbers
- Contact centre management
- Video conferencing
- Cloud solutions
- Cyber security
The business benefits of fine-tuned telecommunications
Efficient, reliable, secure telecommunications are at the heart of every financial firm, and ensuring that they are maintained, serviced and upgraded as appropriate will, in turn, deliver competitive advantages and provide guaranteed business continuity.
Working with Support UK, you’ll benefit in many ways, including:
- Reduced equipment and operational costs
- Improved internal and external communications
- Feature-rich communication tools accessible on any device in any location
- Centralised systems management and control
- Scalable up to thousands of users
Support UK supplies and supports telecommunications systems for organisations of 30 to 3,000+ users in Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire, London and the south-east of the UK.
To find out more about our specialist telecommunications solutions for financial companies, call Julia Bunting on 0345 241 1521 or email JuliaBunting@support-uk.com
Finance Case Study
For many years we have supported a highly successful independent global wholesale insurance broker with offices in Bermuda, Brussels, Chile, Dubai, London, Malaysia and South Africa.
When our customer decided to upgrade their existing digital telephony solution to VoIP as part of their office refurbishment and technology refresh, they contact Support UK for some professional advice and to discuss their future requirements. Moving away from the digital handsets that had been in place from day one meant that we could reduce their cabling costs by making use of the existing CAT 6 deployment that had already been specified within the project.
The customer had a legacy Avaya IP Office system running digital phones and lines. They required a communications platform which offered flexibility, was easy to use and scalable for their future growth plans. The most critical elements of the project were to retain existing phone numbers, guarantee zero downtime during the switchover and to ensure there was a project lead on site during the upgrade to ensure a seamless transition.
As the Avaya solution had proven to be a stable a versatile platform for them in the past, Support UK reviewed the current and future requirements and concluded that an upgrade of firmware and hardware would be best suited for the service they required. This allowed for the user experience to remain mostly unchanged, as phone features and menus were very similar. This reduced the need for any costly end user training and meant that the in-house IT team only required a minor refresh in administration of the platform.
Due to the full office refurbishment taking place, the customer had arranged for a temporary workspace to be set up using hotdesking profiles. This meant that they could gradually move departments from their old workspace and users could login to the temporary environment with full functionality. Once the upgrade had been completed, a team of people from Support UK were on sited to ensure the end users were completely satisfied and they had regained full functionality to conduct their day to day business as usual.
Benefits to the customer:
- Reduced maintenance costs as the digital hardware was no longer within scope
- A highly capable yet easy to use telephone system
- Reduced failure points with less hardware required