Contact Centre Solutions
Using technology to give your call centre a competitive edge
Customer service is seen by a majority of consumers as one of the main differentiators between brands, and call centres are complex, multi-functional organisations that often span regional or even international borders, in multiple locations with varying communications infrastructures.
Customer-facing departments are the window to your organisation and in today’s world, managing your customer experience is imperative.
An outstanding customer experience is achieved by a blend of complementary technologies and your workforce. Customers want to feel valued and will often pay a higher price if they feel their business is appreciated.
Bringing them together to ensure that customers enjoy a consistently high level of experience, no matter when and where they communicate from, requires years of experience, and a team with vision, knowledge and skills.
And investing in a call centre solution will allow you to gain full understanding of your customer-facing departments and historical and ‘real time’ reporting will allow you to gauge the level of service that is being provided.
Robust reporting will also allow you to adjust your staffing levels to ensure your customer facing department are manned at your busiest times and call routing will guarantee that your customers are directed to your most appropriate agents. Our contact centre solutions provide ‘live monitoring’ of your agents, to highlight development areas within your teams.
How we can help you maximise your biggest asset – your workforce
With decades of experience under our belts, Support UK can work with you to audit, plan, design, supply and maintain your call centre or contact centre equipment, advise on processes and train your team members to be able to maximise the potential of contact management systems.
By taking the time to understand your unique business requirements we are able to design and implement a solution that delivers maximum value and return on investment, whilst significantly enhancing your customer experience and creating a more productive and agile workforce that mirrors your business growth strategy.
So whether you’re seeking to create a new call centre or wishing to update, upgrade or enhance your existing set-up, we provide secure, resilient and flexible solutions that integrate seamlessly with your existing infrastructure.
Support UK is a recognised expert in supplying and servicing call centres that integrate a range of technologies to provide a consistent user experience across multiple devices and media, including email, SMS, voicemail, presence, instant messaging, fixed and mobile telephony.
To find out more about how we can help you to create or improve your call centres, click here or call 0345 241 1521.
The business benefits of better telecoms
Efficient, reliable, secure telecommunications are at the heart of every call centre, and ensuring that they are maintained, serviced and upgraded as appropriate will, in turn, deliver competitive advantages and provide guaranteed business continuity.
- Reduced equipment and operational costs
- Improved internal and external communications
- Feature-rich communication tools accessible on any device in any location
- Centralised systems management and control
- Scalable up to thousands of users
Support UK supplies and supports telecommunications systems for organisations of 30 to 3,000+ users in Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire, London and the south-east of the UK.
For advice, a quick quote or to arrange an appointment with one of our call centre specialists, click here or call 0345 241 1521.